How to source Vape Cartridge reorder cycle with full documents

After-sales, replacements and reorders

There is no shortage of suppliers quoting vape cartridge. The scarce thing is a supplier who will tell you which SKU to drop. We have been shipping vape cartridges long enough to know that the honest answer is usually a shorter list, and that is the answer we give.

For private label accounts we hold the artwork files and the approval record. Rebranding a line eighteen months later is then a file update instead of a redesign.

The replacement policy is deliberately simple: report within seven days of delivery with photos and the batch code, and we replace or credit at the next shipment. We do not argue about a defect we can see in a photograph.

Getting the carton there intact

Documentation travels with the goods: commercial invoice, packing list, and the certificate set for your market. We send a scanned copy before dispatch so your broker can clear the file in advance.

We ship from Shenzhen and Guangzhou: air express for samples and part loads, sea freight for volume. Typical production lead time is 22 working days after artwork approval, plus transit. We quote both routes so you can see the trade-off instead of guessing at it.

Where defects actually come from

Battery safety is not a marketing line. Cells are matched by capacity and internal resistance before assembly, charging boards are checked for cut-off voltage, and any unit that fails the cut-off test never reaches packing.

Every batch is pulled from running production, not from a display shelf. We check draw resistance, airflow balance, charge behaviour, leak performance after a temperature shift, finish quality and carton integrity, and we keep the pull records against the order number.

• Specification locked in writing before production starts
• Seven-day defect reporting with replace-or-credit
• Artwork proof plus physical dummy for custom packaging
• Document pack prepared per destination market
• Batch codes traceable from carton back to production date
• Standing reorder schedule with a fixed cut-off

Unit price versus landed cost

Payment terms for new accounts are normally a deposit with the balance against the bill of lading. Established buyers on a repeat schedule can move to terms after three clean shipments.

A landed cost sheet for vape cartridge has five lines: unit price, packaging, freight, duty and the cost of defects. Quoting only the first line is how buyers end up surprised at the fourth.

Specification summary

We would rather lose an order at quotation stage than explain a mismatch after delivery, which is why the specification conversation comes before the price conversation.

Frequently asked

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